We are committed to delivering your order accurately, in good condition, and always on time. Below are some more shipping related points:
* Each order would be shipped only to a single destination address specified at the time of placing the order. If you wish to ship products to different addresses, you shall need to place multiple orders.
* We make our best efforts to ensure that each item in your order is shipped out within 2-3 working days of the order date. However in some cases, it may take longer.
* We ship out orders on all week days (Monday to Saturday), excluding public holidays.
* To ensure that your order reaches you in the fastest time and in good condition, we will only make shipments through reputed courier companies. Orders from small cities or villages will be sent by India Post.
* Before accepting the product, please be sure that the package is not tempered and the seal is intact, if you notice that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our customer care number at 98077910836, or write an e-mail to [email protected] mentioning your order reference number. No claim for return/refund or resend, will be considered after taking delivery.
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
1. If you claim your refund under our money back guarantee, the product should be received back in our warehouse within ten days from the date of delivery. If not received for any circumstances, no claim for refund will be entertained.
Product purchased under any coupon/sale or discount, will not be eligible for money back guarantee.
2. Refund will be issued only after receiving back the goods within ten days from the date of delivery.
3. Rs. 200/= Shipping charges plus restocking charges i.e. 10% of the order will be deducted.
4. Due to our no question asked policy, We happily take back opened items. Please note that in opened container there should be medicine remaining at least for 23 days, i.e. minimum 46 capsules should be there left in the pack.
5. All returning courier/postal charges will be borne by you. We do not provide free returns.
6. You will have to provide us your bank account details, like bank account number, name, branch, IFSC code and bank name. You will get your refund in your bank account within 7 days from the date of delivery of the returned product at our warehouse.
7. Money back guarantee is only valid for first order. For any repeating order, it would be assumed that the customer is satisfied with the product hence no money back guarantee is valid for repeat order.